Job Specification

  1. Number of Vacancies: 1
  2. Expiry Date: 2018-02-12
  3. Job Type: Full Time
  1. Experience: 4 to 14 years
  2. Functional Area:
  3. Job Code:

Job Description

    A Branch Coordinator is in charge of assisting the Branch Manager in the management and operation of the Silkor centre, and ensuring the highest quality of service to, and an enjoyable experience for, Silkor’s clients.
    Key Responsibilities:
    The responsibilities of a Branch Coordinator include, but not limited to the following:
    Handle incoming calls;
    Schedule, follow up and reconfirm appointments;
    Maintain contact with employees to ensure a proper work flow and that client matters are well addressed;
    Integrate and up-date client files;
    Handle client payments;
    Manage and control stocks;
    Provide, and ensure remarkable customer service is provided to clients;
    Perform/monitor opening and closing duties;
    Perform routine client outcalls;
    Perform up-selling and cross selling of Products, Treatments and Packages; and
    If required, replace the Branch Manager and act as the Branch Manager when the current Branch Manager is on leave or is otherwise absent.
    Skills Required –
    Experience in Sales & Customer Relation is a must aside from the following:
    Excellent communication skills - English & ARABIC;
    Good persuasion techniques;
    Service and customer oriented; and
    Outgoing, energetic, and friendly personality
    Candidates coming from the following industry are encouraged to apply –
    Aesthetics / Dermatology; or
    Health & Wellness / Medical Spa